38. Finding Purpose Through Water Treatment with Brian Burgess

This conversation with Brian Burgess of Chicago Water Treaters explores the importance of purpose in work, particularly in service industries like water treatment and boiler maintenance. The speakers discuss how having a sense of purpose can improve mental health and drive productivity. They also delve into the challenges of training, record keeping, and the role of technology in enhancing maintenance processes. The conversation emphasizes the need for preventative maintenance, the limitations of automation, and the importance of communication and safety in boiler operations. In this conversation, Eric Johnson and Brian Burgess delve into the complexities of corporate budgeting, the importance of passion in one's work, and the disconnect between manufacturing and public awareness. They discuss the challenges of an aging workforce, employee retention strategies, and the various compensation models in the water treatment industry. The conversation also highlights the inefficiencies in growing companies, the significance of optimizing customer experience, and the role of training in the industry. Finally, they provide insights on how newcomers can enter the water treatment field, emphasizing the importance of networking and hands-on experience.